The Counter Manager is a crucial position within the Charlotte Tilbury brand, responsible for driving effective and efficient operations. This role embodies the 5 Ps: Professional, Proactive, Passionate, Prescriptive, and Potential. Requirements + The Counter Manager is a crucial position within the Charlotte Tilbury brand, responsible for driving effective and efficient operations + This role embodies the 5 Ps: Professional, Proactive, Passionate, Prescriptive, and Potential + Drive financial results in-store to meet and exceed plan, focusing on Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT) + Lead by example on personal KPI goals, communicating and managing agreed goals with staff members + Demonstrate expertise in retail artistry brands, showcasing entrepreneurial spirit while adhering to Company guidelines + Customer Service + Manage customer queries using sound judgment and achieve positive outcomes + Collaborate with the Account Executive and Area Trainer to ensure continuous training and development of the team, upholding Charlotte Tilbury standards in both service and artistry + Extend exceptional customer service beyond the in-store experience whenever possible + Team Management + Anticipate staffing needs, sourcing and selecting talent to deliver business objectives, including a bench for freelance and permanent staff + Determine individual and team sales targets to meet and exceed plan + Analyze business performance and proactively plan strategy within day-to-day business and events + Ensure the counter is customer-ready from open to close of business + Maintain required inventory levels and accurate stock files + Control store expenses, such as counter consumables, within budget guidelines + Implement visual merchandising, new launch displays, and collateral placement as directed by the marketing team + Maintain technology on the counter and raise operational issues for resolution in a timely manner + Store and Retail Partner Relationships + Establish and develop cooperative and mutually respectful relationships with the store retail operations team + Suggest win-win opportunities to drive sales within the store + Schedule team coverage to optimize customer flow + Maintain excellent counter hygiene standards and uphold store standards and policies at all times