Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

BizOps Engineer I

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

The Cloud Operations team is looking for a BizOps Engineer I to drive our customer experience strategy forward by consistently innovating and problem-solving.

Responsibilities
●\tParticipate in 24x7 shifts.
●\tMonitor the stability of our infrastructure with various tools.
●\tHandle incident response, troubleshooting and fix for various servers/services.
●\tHandle escalations as per policies/procedures.
●\tCommunicate clearly on tickets, phone calls made to the teams about various issues.
●\tCoordinate with different internal groups to resolve recurrent problems, alerts, and follow-up on escalated issues.
●\tExhibit a sense of urgency to resolve issues.
●\tEnsure SLAs and Operational standards are met.
●\tContribute to operations runbooks and documentation.
●\tEnsure smooth handoffs between shifts.
●\tPrepare daily, weekly, and monthly reports.

Skills
●\tStrong analytical skills and a desire to learn new concepts and technologies and apply them.
●\tStrong attitude to take ownership and responsibility for the production servers/services.
●\tFamiliar with supporting a production application and incident management.\t
●\tUnderstanding of infrastructure and application performance monitoring tools.
●\tAWS: Good knowledge of AWS services EC2, VPC, S3, ELB, IAM.
●\tLinux: Good knowledge of Linux systems, vi/vim, netstat, free, ps/top/atop/dstat, fstab/disk labels, filesystem, IPtables, sysstat (sar/vmstat/iostat etc), & startup scripts, sudo, selinux, audit logging.
●\tGood to have experience on monitoring tools like Dynatrace, Splunk
●\tGood to have knowledge of Docker and Kubernetes
●\tGood to have knowledge of scripting languages.
●\tFundamentals: Basic Networking & Security, TCP/UDP, SSL certificates, Application Protocols: SMTP, HTTP, HTTPS, SSH, FTP, SFTP

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.