**_Welcome to Warner Bros. Discovery… the stuff dreams are made of._** **Who We Are…** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. **Your New Role** The Broadcast & IT Support Engineer requires a wide range of technical skills necessary to perform support, maintenance and installation of broadcast and IT equipment in both studio and outside broadcast facilities in a fast-paced production environment. In-house production support of live and recorded programming requires a thorough systems knowledge of broadcast IT infrastructure which includes: - Technical spaces (control rooms, studios, terminal gear/equipment/central apparatus/distribution riser rooms and data centers) and - Associated production systems (A/V routing, signal processing, cameras, switchers, audio mixers, intercom, encoders/encoding, feeds/edit systems, master control, automation and transmission systems, etc.) - A strong baseline IT, desktop/PC support and data networking knowledge is also necessary to work in an increasingly IP and IT centric broadcast/multimedia infrastructure. **Your Role Accountabilities** + Collaboration with team members, clients and other support groups is required to troubleshoot and resolve issues with broadcast/multimedia systems and computers in our production environments. + This position will primarily provide facility-based support. + However, there may be occasions requiring support of outside productions/events or to provide technical support to upgrade outside broadcast facilities. + Any maintenance of Electronic Newsgathering (ENG) crew gear will be a shared responsibility with the Atl Prod Tech teams. + CNN Production Technology teams operate within an ITSM Service Management framework, supported by common processes around planning and managing changes. + Adherence to our standard ITSM processes to minimize impact and deliver value to our customers is required. + This includes documenting issues/requests and escalating as needed for problem management and resolution via our in-house service management system(s). + A willingness to perform varied tasks, adapt to changing priorities, and the ability to solve complex technical problems independently are essential to be successful in this position. + We expect our BIT engineers to build good relationships amongst our client base and to provide excellent customer service. **Qualifications & Experiences** + Thorough systems knowledge of broadcast IT infrastructure. + Strong baseline IT, desktop/PC support and data networking knowledge. + Ability to troubleshoot and resolve issues with broadcast/multimedia systems and computers. + Willingness to perform varied tasks and adapt to changing priorities. + Advanced English skills (verbal, written). **How We Get Things Done…** This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. **Championing Inclusion at WBD** Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page (https://careers.wbd.com/global/en/accessibility) for instructions to submit your request.