Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

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Discover Impactful Work:

The Biotech Solutions Partnership and Engagement Specialist completes operational processes to optimize daily activities and performance to engage at all levels of the sector wide biotech organization. Contributes to the prioritization of initiatives supported or led by the team. May lead the planning, development, oversight, analysis and execution of key operational processes.

A day in the Life:

Prepares reports, presentations and other content needed for business updates.Develops content for client meetings (i.e. governance, partnership meetings, collection of sector level metrics and data).Manages the team's shared mailbox and online collaboration workspaces and tools.Leads partnership onboarding & implementation across the sector.Directs account setup and operationalization for internal and external team members.Owns ongoing partnership/account support and maintenance.Facilitates relationship management & coordination across the sector.As necessary, drives technical or process integrationMonitors customer experience through partnership surveys and feedback.Maintains client-specific collaboration workspaces.Develops varied support materials, presentations, and/or tools to support department's remit and strategies.Proactively collaborates with initiative leads and management to develop, optimize and improve processes, associated systems/applications, training and communications.Provides support to sector level conferences to leverage client engagement.Works with the Biotech Portfolio Leads to support their partnership needs – i.e. Initiatives, process optimization, tool development, meeting support, etc.Leads and manages workstreams to stand up new operating models, or ways of working within our key partnerships to support evolution and growth.Manages and facilitates meetings, with client engagement, to support the biotech sectorLeads small to medium-scale process improvement initiatives.Identifies and collates information required to assess compliance with processes and to prioritize business process improvement needs.Performs special projects, assignments and administrative tasks per business needs.Performs proactive and root cause analyses to assess areas of success and opportunities for improvement within our partnerships.

Keys to Success:

Education

Bachelor's degree or equivalent and relevant formal academic / vocational qualification

Experience

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years).Hands on experience and knowledge of clinical trial operations

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills, Abilities

In depth understanding of procedural documents.Strong understanding of process improvement fundamentals.Solid investigative and analytical skills.Strong negotiation skills.Proven understanding of clinical management technology and systems, and strong computer skills.Effective judgment, decision making, critical issue, and risk management skills.Effective oral and written communication skills including the ability to communicate in English, both orally and in writing.Strong social skills and problem-solving ability.Capable of directing and promoting collaboration in a multi-disciplinary and/or multi-cultural team setting.Strong attention to detail.Strong leadership and organizational skills.Ability to work independently with little guidance in a dynamic environment.Thorough understanding of regulatory guidelines and directives.Strong creative and critical thinking skills.