McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

The Bilingual Patient Support Specialist (PSS) works within the Patient Support Program (PSP), supporting patients who are enrolled in various drug reimbursement programs offered through PSP by answering incoming calls and outbound calls (as required). The PSS will work collaboratively with internal and external stakeholders to ensure accurate information is provided to patients and other callers inquiring about drug coverage, claims status, adherence, and various other program requirements. The PSS will also provide administrative support to various drug reimbursement programs where required.
 

**This role is a full time, 12 MONTH CONTRACT position with rotating evening shift (12pm-8pm) availability required.**

Specific Responsibilities

The Patient Services Specialist will be responsible for the timely enrollment of the patient into the Patient Support ProgramLiaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as requiredConduct information and conduct patient financial assessment eligibility based on program guidelinesProvide responses to general inquiry calls based on information provided as part of the program materialsCoordination with Specialty and Retail pharmacies to ensure that the patient has access to the required treatmentProactively monitor the patient’s file to ensure that reimbursement and financial assistance renewals are done in a timely mannerProcess documents supporting the patient’s care, including infusion reports, lab results, copaysReceive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirementsParticipate and assist in departmental continuous improvement activities related to process, quality, training, etcMaintain service levels in case management, including telephone answer rates, time to initial contact with the patientAdverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established as the Program levelPerform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing.

Competencies

Experience in the healthcare, pharmaceutical or insurance industry would be an assetStrong customer service, communication, problem solving skills requiredComfortable working in a contact centre environmentProficient in Microsoft Office applications (Word/Excel)Team PlayerPost-secondary education or equivalentOrganized with a high attention to detailExcellent verbal and written skills in English (and French if a Bilingual role)Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm Monday to Friday)

Requirements

Bilingualism required; Excellent verbal and written skills in English and FrenchHigh school diploma

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$53,200 - $88,600

McKesson is an Equal Opportunity Employer

 

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

 

Join us at McKesson!