Escazú, CRI
17 hours ago
Billing Team Lead
As the established expert the Billing Team Lead for Emerson Automation Solutions Latin America requires superb analytical skills and a deeper and detailed understanding of the Billing process in more than 3 countries across LAM. In this role responsibility is to focus on daily one-on-one supervision and management of the team members. Under the direction of the manager, the team lead can implement systems and improvements to processes to achieve goals while providing development opportunities. Additionally, should have a proven consistent satisfactory performance and might still be focused on the accurate and timely processing of billing documents, proactive management of requests and exceptions and ensuring that customers are billed correctly. The team lead will provide training and mentoring to less experienced personnel and is expected to provide more in-depth support with quality, training, and continuous improvement initiatives. **In this role, your responsibilities will be** + Manage end-to-end invoice execution assuring timely and accurate invoicing + Provide appropriate guidance and directions based on people’s capabilities regarding billing activities. + Set team’s objectives to align with broader organizational goals + Develop and maintain billing processes and procedures + Prepare and present regular billing reports to senior management + Create teams with appropriate and diverse mix of styles, perspectives and experiences + When required, generate invoices within established service level agreements + Scan and validate terms, conditions and fiscal requirements to further support an invoicing request. + Monitor billing activities to identify and resolve errors or rejections + Ensure all billing documents stamp correctly in the different LAM fiscal platforms + Understand and consistently apply fiscal policies and business practices related to all billing documents (this can include invoices, credit notes, amortizations, etc.) + Receive, review and clarify disputes related to invoicing discrepancies + Investigate and resolve complex billing inquiries from internal or external customers + Cooperate with different areas to ensure billing accuracy + Collect and save needed information and documentation to ensure compliance with record retention procedures + Identify and communicate potential risks of compliance, critical issues or any other fiscal or commercial threat + Complete all certifications and training required for the successful performance of the role + Facilitate information requested during internal and external auditing processes + Perform other duties as required **Who you are:** You are a professional who follow through on commitments, You build partnership allowing others across the organization to achieve shared objectives. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You use systems and technology to stay on track. You reflect on activities and the impact it has on others. **For this role, you will need:** + 2-4 year graduate from university of Accounting, Business Management or Finance + Highschool Diploma is required + English Level B2 + Portuguese B2 + Has 3+ years of experience on the following roles: Billing / Accounts Receivable, Customer Service, planning, project management, Share Services + Solid keyboard skills and strong proficiency for using Windows & MS Office applications is a must + Willing to work on Flexible shift schedule based on business unit needs. **Our Culture & Commitment to You** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave. **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 25023947 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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