Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

Job Description

We are currently seeking a Billing Specialist to join our team. In this role, you will be responsible for the timely and accurate billing of invoices and invoice lists (both regulars and “Specials”), ensuring that each customer’s unique billing requirements are met. This position also requires creating, updating and correcting invoices as needed. Applicants should bring exceptional customer service skills when interacting with both customers and internal departments. The ideal candidate also demonstrates strong administrative capabilities.

A day on the job looks like this:

Creating manual DM invoices and manual credit memosHandling crediting/rebilling, including determining whether a full credit/rebill is needed or identifying next stepsMaking billing corrections and edits, and processing invoice cancellations as neededCreating “master” invoices when different formats are neededResponding to ad hoc invoice copy requests (paid and unpaid) via email and/or phoneProcessing “Portal Billing” for designated customersScanning, editing, saving and renaming customer documents in dedicated foldersPrinting and signing customer Declaration Claim formsProviding proof of deliveries and packing listsAssisting with project-based invoices when neededNoting customer accounts in Process Receivables and creating “Disputes” for Class Wallet-funded invoices or those requiring special handlingManaging invoice lists and/or child invoices (creating, editing or cancelling)Creating or providing ad hoc statement of accountsSigning LLM Invoice Documents (Claimants Cert)Handling SPE File Reports—dropping off and picking up invoices from LPSInvestigating and clearing unprocessed billing documents or billing blocks dailyManaging internal and external payment inquiries relating to prepaid ordersContacting internal and external customers regarding prepayment discrepanciesOther duties as assigned

Qualifications

Got the skills and experience? Here’s what we’re looking for:

Bachelor’s degree is a plusAbility to define problems, collect data, establish facts and draw valid conclusionsExcellent written, verbal and oral communication skills Collections, billing or customer service experience a plusExceptional customer service skills with both customers and internal teamsHigh-level administrative skillsA strong sense of urgency and a proactive, “can-do” attitudeExcellent problem-solving and decision-making skills

Additional Information

And here’s our end of the bargain!

At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties.

For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at an hourly rate between $22.36 - $26.00 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.

Bonus eligiblePaid leave for new parents to support work/life balance and family bondingExcellent medical/dental and vision coverage—EPO, PPO and HSA401(k) retirement plan with company contribution (because you will retire someday)Flexible benefits—choose what you like, ignore the restOn-site preschool for our employees’ childrenOn-site employee gym for all levels/fitness needsGenerous employee discountCasual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.