Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

You are a superhero when it comes to customer service. You’ve got problem-solving instincts, a passion for patient care, and the drive to keep things running smoothly. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our front line of #HealthcareHeroes! Our mission is to advance the health and well-being of our communities as a leader in clinical laboratory solutions.

In this role, you will:

Perform customer/client account research, review delinquent accounts, and work with customers/clients to establish a mutually agreeable re-payment plan in accordance with Accounts Receivable guidelines.  The billing Specialist takes inbound calls (as needed) and makes outbound calls.

Initiate contact with customers/clients regarding their account statusSubmit past-due notifications to patientsFollow-up on missed re-payment arrangementsCoordinate with local Sales collaboration in handling client accountsTrack and monitor delinquent accounts to ensure account status moves current and payment application is consistentReport and refer seriously delinquent accounts to designated Administrative leadership for potential service provider agreement default and cut-offWork on other projects as assigned

All you need is:

High School diploma or GEDTyping (min 35 wpm) and 10 Key.  MUST be able to demonstrate proficiency.Requires a positive demeanor and professional phone etiquette and disposition that is fair and consistent with all clients they support.Must handle consumer and commercial collections professionally and pay attention to detail and record keeping.Ability to work with minimal direction; seeking additional help/information from the Client Support Manager and/or Supervisor or Team Leader.Knowledge of computer technology and terminology.Perform duties promptly and accurately—the ability to work under deadlines.Maintain confidentiality of information.Ability to read and comprehend English.

Bonus points if you’ve got:

Minimum of six (6) months of related experience or equivalent combination of experience and educationExperience with medical/insurance billing and Customer ServiceExperience in a multitasking environment

We’ll give you:

Appreciation for your workA feeling of satisfaction that you’ve helped peopleOpportunity to grow in your professionFree lab services for you and your dependentsWork-life balance, including Paid Time Off and Paid HolidaysCompetitive benefits including medical, dental, and vision insuranceHelp saving for retirement with a 401(k) plus a company matchA sense of belonging – we’re a community!

We also want you to know:

This role will provide routine access to protected health information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality and abide by all applicable privacy and security standards.  Employees are expected only to access PHI when required to fulfill job duties.

Scheduled Weekly Hours:

40

Work Shift:

Job Category:

Accounts Receivable

Company:

Sonic Healthcare USA, Inc

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.