Job Description DAY TO DAY: Provide responsive and accurate account support aligned with service level expectations. Address customer inquiries and resolve issues through cross-functional collaboration, ensuring a smooth experience tailored to business needs. Key Activities: • Troubleshoot and resolve customer issues, documenting actions and contributing to SOP updates. • Support onboarding and ongoing account maintenance, including auditing price changes tied to contracts. • Maintain billing system accuracy for group setups and pricing alignment. • Run and monitor pricing audits and reports, resolving discrepancies as needed. • Collaborate with internal teams to address operational challenges impacting customers. • Investigate data quality and pricing issues across systems. • Coordinate with Sales to ensure correct pricing setups and conduct code reviews. • Perform quality checks on account structures and product enablement. • Assist with ad hoc reporting, customer inquiries, and operational support. • Maintain product and technical knowledge to address basic questions and escalate complex ones. • Participate in cross-functional projects focused on data, billing, and contract efficiency. • Prepare and maintain documentation including reports, spreadsheets, and presentations. • Handle additional tasks and projects as assigned. pay rate: $18-25/hr based on experience We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements MUST HAVES: • Professional experience paying attention to detail for manual audits of pricing • Proficient using excel daily for reports and entries • Prepare and maintain customer reports and project spreadsheets • Experience using a CRM to extra data null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.