Accounts Receivable / Billing Representative Location: Concord, CA (On-site) Employment Type: Contract-to-Hire (6 months) Pay Rate: $20.00/hour Schedule: Monday-Friday, 7:00 AM - 5:30 PM (40 hours/week) Start Date: July 15th, 2025 About This Role Join our billing and accounts receivable team where exceptional customer service meets financial operations. You'll help customers resolve billing questions, manage payment processes, and ensure smooth account operations while building valuable skills in collections, customer retention, and financial systems. Comprehensive Training Program (8 Weeks Total) Phase 1: General Systems Training (6 weeks) + Master CRM systems and third-party portals + Learn company policies, processes, and procedures + Complete customer service and technical support training + Gain comprehensive product knowledge Phase 2: Specialized AR Training (2 weeks) + Credit notes and refund processing + Check request procedures and invoice adjustments + Collections processes and account reinstatement + Billing recurrence and terms management + Account cancellation and retention strategies What You'll Do Daily Customer Communication (60% phone-based) + Handle inbound billing inquiries with professionalism and empathy + Make outbound calls for payment collection (soft collections only) + Process payments and update payment methods in real-time + Guide customers through technical issues with patience Account Management & Problem Resolution + Resolve billing discrepancies and payment issues + Process refunds, credits, and account adjustments + Investigate and reconcile payment discrepancies + Handle account cancellations and reinstatements + Schedule follow-up calls and maintain detailed task logs Customer Retention & Solutions + Provide proactive solutions to prevent account cancellations + Offer payment plan options and billing alternatives + Use multiple systems and portals to assist customers + Deliver exceptional service that earns 5-star reviews What Makes This Opportunity Special Meaningful Work: + Help seniors maintain independence and safety + Work for a company with 70+ years of trusted service + Make a difference in customers' lives during billing conversations Professional Development: + Gain valuable experience in collections and financial operations + Develop technical troubleshooting and customer service skills + Work in a dynamic environment with continuous learning opportunities Supportive Environment: + Clear monthly goals with supervisor guidance + Team-based bonus structure encourages collaboration + Comprehensive training ensures your success Exceptional Bonus Opportunities Monthly Performance Bonuses: + Qualify for up to $600/month after 3 months + Team average: $400/month in bonuses + Based on individual and team goal achievement Required Qualifications Technical Skills: + Tech-savvy with ability to navigate multiple systems + Comfortable learning CRM and third-party portal systems + Basic understanding of billing and payment processes Communication Skills: + Excellent phone communication and listening abilities + Professional demeanor when handling sensitive billing conversations + Ability to explain complex billing information clearly Work Style: + Detail-oriented with strong organizational skills + Adaptable to changing processes and procedures + Goal-oriented mindset with focus on customer satisfaction + Reliability and punctuality for consistent schedule Why You'll Succeed Here This role is perfect for someone who enjoys helping people solve problems while working with numbers and systems. You'll have the satisfaction of turning potentially frustrating billing situations into positive customer experiences, all while earning competitive pay plus substantial bonus opportunities. Ideal for candidates with: + Customer service experience + Interest in financial operations + Problem-solving mindset + Desire to help others while building career skills Note: Occasional weekend work may be required on a case-by-case basis Ready to build your career in accounts receivable while making a positive impact? Apply today and join a team where your success is measured not just in numbers, but in the satisfaction of helping customers navigate their billing needs with confidence and care. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Concord,CA. Application Deadline This position is anticipated to close on Jul 9, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.