Assist in supervision of assigned billing/accounts receivable department staff (10 employees) which includes scheduling and assigning workload, evaluating performance, hiring and cross-training staff, resolving issues and answering questionsDaily review of team’s work including first invoices, custom invoices and correctionsPreparation of monthly staff review statistics and additional supplemental reports for inclusion in executive reporting Guide new hires through training and assist in implementing standard training program for onboarding team members and assessment of on-going training needs for billing teamProvide guidance and instruction to Billing teamAccommodate billing overflow and staff absence coverageTracking and research of billing system issuesAssistance with system issue testing and resolution Create presentation content for monthly billing department meetingsMonitor unbilled/aged AR balances and establish follow-up protocol for billers Administer annual internal team feedback survey and communicate results with proposed action items to Supervisors and Manager Create training content and communication regarding billing process enhancements and implement strategy for internal billing trainings and external project team trainingsEngage and play key roles on Accounting/Finance department initiatives as identified