Kforce has a client that is seeking a Billing Analyst in Coral Gables, FL. Summary: We are seeking a professional and reliable Billing Analyst to handle customer escalations, manage complex billing inquiries, and support collections efforts. This position requires excellent communication skills, strong follow-through, and the ability to work independently and collaboratively. You will be expected to handle phone calls and emails daily, contact customers with past-due accounts, and maintain detailed documentation. Key Responsibilities: Customer Service & Escalations: * Handle complex and escalated customer inquiries with professionalism and empathy * Respond to customers via phone and email with clarity and respect * Document all interactions accurately and promptly in the appropriate systems * Maintain a high level of professionalism in both verbal and written communication Collections & Arrears Management: * Call customers regarding accounts in arrears and follow up until resolution * Ensure customers are aware of their past-due balances and take appropriate action * Return accounts after 90+ days of non-payment * Send final-billed accounts to collections without delay * Prioritize tasks to reduce write-offs and improve collections success Process Improvement & Documentation: * Actively document processes and share learnings with the team * Ask questions to gain clarity, and record the answers for future reference * Identify tools and information needed to succeed in the role and take initiative to obtain them * Keep the manager informed of broken or unclear processes * Follow all instructions carefully, and ask for clarification when needed Performance Expectations: * Avoid repeated mistakes by learning quickly and retaining feedback * Maintain accurate documentation and avoid unnecessary repetition of issues * Adhere to performance expectations, which will be reflected in reviews