Note: Please ensure to apply with your CV in English. 

JOB REQUIREMENTS (EDUCATION, EXPERIENCE, SKILLS, AND CAPABILITIES)

Bachelor’s degree in business administration, engineering or related field preferred. Requires a minimum of 3+ years of work-related experience. Customer service attitude, team player and proactive. Ability to work under pressure and time bound projects. Knowledge in the operation of laptops/desktops and Microsoft platforms/software (Word, Excel, PowerPoint, and Outlook) . Provide technical assistance to users experiencing computer-related issues, including password resets, system lockouts, and application support. Deliver support via phone and remote desktop access; prior experience in both is required. Install, configure, and troubleshoot components within the Microsoft 365 suite. Possess foundational knowledge of Microsoft 365 and basic Azure cloud concepts. Diagnose and resolve software, connectivity, and operational issues to reduce incident resolution time. Manage remote desktop connections and configure VPN access for secure connectivity. Bilingual (English/Spanish).