Description We are looking for a dedicated Bilingual Spanish/English Loyalty Services Representative to join our team in Jersey City, New Jersey. As part of this long-term contract position, you will play a key role in providing exceptional service to policyholders and customers. This role involves handling inbound and outbound calls, addressing inquiries, resolving issues, and supporting retention efforts. Responsibilities: • Respond to customer inquiries and service requests via inbound and outbound calls, ensuring timely and accurate resolutions. • Assist policyholders in understanding the benefits of their insurance products to support retention and minimize cancellations. • Handle the collection of both current and overdue premiums, ensuring compliance with company standards. • Manage various call domains, including claims intake, policy administration, billing, and agent support, as needed. • Enter and maintain accurate data across multiple applications while adhering to established procedures. • Provide clear guidance and set expectations for policyholders regarding their insurance policies. • Consistently meet or exceed departmental performance metrics, such as call quality, average handle time, and other KPIs. • Collaborate with leadership to support process improvements and share feedback for enhancing customer service. • Demonstrate the organization’s values and traits while performing duties and addressing customer needs. • Adapt to various shifts and schedules as required to meet operational demands. Requirements • High school diploma required; a bachelor's degree is preferred. • Proficiency in both Spanish and English, with strong verbal and written communication skills. • Previous experience in customer service or sales; experience in insurance sales is a plus. • Ability to think critically and partner with others to resolve service or claims-related issues. • Familiarity with data entry processes and the ability to navigate multiple systems efficiently. • Licensed to sell health or life insurance is a plus. • Strong organizational skills and attention to detail to meet departmental standards. • Willingness to work onsite in a fast-paced environment and adapt to various shifts. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .