Description We are looking for a Bilingual Spanish/English Loyalty Services Representative to join our team in Chicago, Illinois. In this role, you will provide exceptional support to policyholders, leveraging your communication skills to address inquiries and resolve issues effectively. This is a long-term contract position with opportunities for growth and development. Responsibilities: • Deliver outstanding customer service to policyholders through inbound and outbound calls, addressing inquiries and resolving service or claims-related issues. • Assist customers who wish to cancel their insurance policies by highlighting product benefits and finding solutions to retain them. • Collect and process premium payments, including past due amounts, while ensuring accurate data entry across multiple applications. • Provide clear instructions and set expectations for policyholders, ensuring their needs are met. • Consistently achieve departmental performance metrics, including quality standards, average handle time, and other KPIs. • Conduct needs analysis assessments to determine policyholder requirements and offer appropriate solutions. • Collaborate with team members and leadership to support process improvements and provide feedback. • Exhibit professionalism and align with organizational values, demonstrating strong leadership traits. • Adapt to various shifts within the designated work schedule as required. • Undertake additional tasks as assigned to support organizational objectives. Requirements • High school diploma required; bachelor’s degree preferred. • Proficient in both Spanish and English, with excellent verbal and written communication skills. • Previous experience in customer service or sales is a plus. • Licensed to sell health/life insurance is advantageous. • Strong critical thinking and problem-solving skills. • Ability to collaborate effectively with others to resolve complex issues. • Familiarity with data entry and payment processing systems. • Commitment to delivering high-quality service and meeting performance metrics. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .