**Job Description:** **This FULL-TIME Bilingual (English/Spanish) position reports to our 600 NW 79th Avenue, Miami, FL 33126 location. If selected, you must be able to report to this location.** This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you’ll help our customers stay connected to what matters the most. What your day-to-day will look like - You’ll instill confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of AT&T’s products and services to effectively service and retain customers. - You’ll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services. - You’ll also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution. - With your vital knowledge, you’ll handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service. - You'll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements. You'll need to keep up with changes to technology and applications, so you can provide the best resolution for the customer. - Get customers up and running with the latest products and services such as air cards, USB devices, as well as AT&T-provided software & applications. - In this full-time position (40 hours/week) you’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service. PREFERRED QUALIFICATIONS - At least one year customer service experience preferred. - Call Center experience preferred. - Advance Typing/keyboarding skills preferred. SPECIAL JOB REQUIREMENTS: - Specific job assignments may require day, evening, weekend, or holiday hours. - Overtime may be required. PHYSICAL REQUIREMENTS: Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by the needs of the business. BASIC QUALIFICATION TESTS: Applicants will be expected to pass any assessments or tests associated with the position. What we’re looking for - Call center or customer service experience. - Flexibility to work any schedule during hours of operation is essential to 7:45am - 7pm Monday - Friday. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required. - Desire to work onsite in one of our call centers. What’s in it for you? We offer paid training as well as resources to encourage your career growth. Our Business Inbound Call Center Sales earn $18.50 hourly CAP of 300% on commissions if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: - Medical/Dental/Vision coverage - 401(k) plan - Tuition reimbursement program - Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) - Paid Parental Leave - Paid Caregiver Leave - Additional sick leave beyond what state and local law require may be available but is unprotected - Adoption Reimbursement - Disability Benefits (short term and long term) - Life and Accidental Death Insurance - Supplemental benefit programs: critical illness/accident hospital indemnity/group legal - Employee Assistance Programs (EAP) - Extensive employee wellness programs - Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Career possibilities are limitless with AT&T. TRAINING - Classroom training. - On-the-job training You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you! \#connectourcustomers . **Weekly Hours:** 40 **Time Type:** Regular **Location:** Miami, Florida It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status