Description We are looking for a Bilingual Spanish/English Customer Service Representative to join our team in Chicago, Illinois. In this long-term contract position, you will play a vital role in supporting policyholders and ensuring an outstanding customer experience. This role requires a proactive individual with strong communication skills and the ability to handle various customer inquiries effectively. Responsibilities: • Provide assistance to policyholders by addressing inquiries related to insurance products, claims, and billing issues. • Handle inbound and outbound calls to support customers considering policy cancellations by explaining product benefits and resolving concerns. • Process premium payments, including current and past-due collections, and manage related administrative tasks. • Accurately input and update customer information using multiple software applications. • Deliver clear instructions and set expectations for policyholders to enhance their understanding of available services. • Consistently meet or exceed departmental performance metrics, such as call handling time, quality standards, and after-call work. • Collaborate with team members to identify process improvements and provide constructive feedback to leadership. • Exhibit professionalism and align with organizational values, ensuring high-quality service delivery. • Perform additional duties and responsibilities as assigned to support team operations and objectives. Requirements • High school diploma required; a bachelor's degree is preferred. • Fluent in both Spanish and English, with strong verbal and written communication skills. • Proven ability to analyze and resolve complex customer service or claim-related issues. • Demonstrated proficiency in customer service, data entry, and utilizing critical thinking skills. • Comfortable working with inbound and outbound calls and handling sensitive customer interactions. • Strong organizational skills and attention to detail to ensure accurate data management. • Willingness to work various shifts as needed to meet operational requirements. • Familiarity with insurance processes and an ability to explain product benefits effectively. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .