Description We are looking for a dedicated Bilingual Spanish/English Customer Service Representative to join our team in Chicago, Illinois. This is a long-term contract position that offers an excellent opportunity to provide exceptional service and support while collaborating with team members and business partners. The role requires a strong commitment to customer satisfaction and the ability to navigate multiple systems efficiently. Responsibilities: • Manage incoming customer inquiries and requests with professionalism, accuracy, and efficiency. • Build strong relationships with customers by understanding their needs and delivering compassionate, timely responses. • Use multiple systems and applications to research, analyze, and resolve customer issues effectively. • Maintain high standards of performance and quality in all aspects of customer service. • Develop a working knowledge of personal lines insurance principles and the products offered to customers. • Collaborate with team members and other departments to ensure a seamless customer experience. • Work a scheduled 40-hour week, including occasional overtime and weekend shifts. • Handle special requests and complete additional tasks or projects as assigned. • Participate in ongoing training and development to stay updated on company policies and products. Requirements • High school diploma or equivalent required; a college degree or current enrollment is preferred. • Minimum of 3-5 years of experience in the insurance industry. • Strong customer service orientation and a proven ability to deliver outstanding support. • Excellent verbal and written communication skills in both English and Spanish. • Proficiency in using computer systems and navigating multiple applications simultaneously. • Ability to multitask and maintain accountability in a fast-paced environment. • Collaborative mindset and willingness to work with others to achieve team goals. • Availability to work onsite and adapt to varying schedules, including some Saturdays. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .