Description We are looking for a compassionate and detail-oriented Bilingual Spanish Customer Experience Specialist to join our team in San Diego, California. As part of a mission-driven nonprofit organization, you will play a vital role in connecting individuals to essential services and resources through our call center. This is a Contract-to-Permanent position offering the opportunity to make a meaningful impact on the community while advancing your growth. Responsibilities: • Respond promptly and courteously to inbound inquiries, offering accurate information, referrals, or assistance. • Document all interactions thoroughly and efficiently using web-based systems. • Stay informed about available services, resources, and programs to provide up-to-date support. • Collaborate closely with internal teams to address and resolve client needs effectively. • Deliver exceptional customer service in all communications, maintaining a positive and empathetic approach. • Utilize CRM and other systems to track and manage client interactions. • Assist customers with billing inquiries and benefit-related functions. • Navigate and operate various software platforms, including Epic, Avaya CMS, and ADP systems, to support client needs. • Ensure compliance with organizational standards and procedures during all interactions. Requirements • Associate’s degree or higher preferred; equivalent experience combined with additional education beyond high school will be considered. • Minimum of 1–2 years of experience in a call center environment is highly desirable. • Background in social sciences such as public health, social work, psychology, sociology, or criminology is preferred. • Strong verbal and written communication skills with the ability to convey information clearly. • High proficiency in computer programs, including web-based systems, chat platforms, Word, Excel, and PowerPoint. • Familiarity with CRM systems and other tools such as Epic Software and Avaya CMS. • Proficiency in both Spanish and English is strongly preferred. • Ability to handle inquiries with empathy and professionalism while multitasking effectively. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .