Description About the Role: Robert Half is partnering with a values-driven nonprofit organization seeking a Bilingual Spanish Customer Experience Agent to join their frontline support team. In this role, you’ll be the voice and heart of the organization—providing high-quality, compassionate service to community members seeking resources, support, and guidance. You’ll be responsible for ensuring each person feels heard, supported, and informed, whether over the phone, through email, or during in-person interactions. This is a great opportunity for someone who is passionate about helping others and thrives in a mission-driven, fast-paced environment. Responsibilities: + Serve as the first point of contact for clients and community members in both Spanish and English. + Deliver empathetic, solutions-oriented support via phone, email, or in-person interactions. + Educate individuals on available programs and services, and guide them through intake and eligibility processes. + Accurately document all client interactions in internal databases. + Collaborate with cross-functional teams to ensure clients receive timely follow-up and referrals. + Monitor and manage high call/email volume while maintaining professionalism and care. + Proactively identify client needs and connect them with appropriate resources or case managers. + Help improve the overall client experience by escalating feedback and identifying process gaps. Requirements Requirements: + Bilingual in Spanish and English (both spoken and written). + At least 1 year of experience in customer service, client relations, or a similar role—ideally within a nonprofit, healthcare, or human services setting. + Excellent verbal and written communication skills. + Strong attention to detail and ability to manage multiple tasks at once. + Technically proficient; comfortable using CRM systems, Microsoft Office, and other communication tools. + Empathetic, patient, and adaptable—especially when working with individuals in crisis or facing barriers. Preferred Qualifications: + Experience working with underserved or multicultural communities. + Background in advocacy, case management, or social services. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .