Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

The Senior Manager, Reimbursement will be a subject matter expert in insurance and drug coverage related intelligence, as well as be a key point of contact for case escalations. The Senior Manager will also be required to develop strategies to support customers relating to reimbursement issues.  

The nature of this role requires using excellent communication, multitasking, and prioritization skills. The incumbent is expected to act in a diplomatic and professional manner while working with short lead times and changing customer demands.

As this position deals with highly sensitive information, the incumbent is expected to maintain patient confidentiality per Specialty Health Network policy and legal requirements.

Responsibilities

Activities include, but are not limited to:

Provide expertise to the Business Development team in communicating and positioning reimbursement products, PSP design and value-based opportunities.Lead the development and delivery of reimbursement strategies, including pre-launch planning and post launch program strategies.Market access SME for the organization.  Identify and encourage new innovative solutions and strategic initiatives for reimbursement.Drive market access updates and communicate applicable reimbursement strategies within our programsDrive development and maintenance of internal resources such as the repository for reimbursement knowledge, appeals toolkit, Training resources.Lead development of Reimbursement Guides, Landscapes and Payor Guides for PSPs to ensure consistent and effective communication regarding reimbursement policies and strategies.Advise on financial assistance and payer submission best practices and processes which also drive value and conversion.Lead and engage in collaborative relationships with internal teams – Program Management, Program Operations, Pharmacy, L&D, Strategy and systems.As a part of the Operational Enablement team, ensuring that all reimbursement projects are monitored for best-in-class performance and success.  

Qualifications and Skills

Minimum 7 years previous Reimbursement/Drug Coverage/Insurance experience or equivalent demonstrated experience (e.g., Specialty Pharmaceuticals)5+ years experience leading teamsUniversity degree or College diploma in a related field preferredDeep expertise in Canadian public and private payer environmentSolid understanding of financial assistance programs;Familiarity with CRM systems such as SalesforceAbility to manage complex projects independentlyA team player with demonstrated ability to provide superior customer careExcellent communication skills, verbal and writtenStrong computer skills in a Windows environment using MS OfficeBilingualism (French & English) requiredAbility to attend Reimbursement conferences in-person on behalf of SDM SHN to stay up to date with industry trends and best practices.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

#EN

#SS #ON