**Responsibilities** · Act as the main point of contact for client inquiries and concerns. · Develop and implement client service strategies to enhance satisfaction. · Conduct regular meetings with clients to assess their needs and expectations. · Collaborate with sales and marketing teams to identify opportunities for growth. · Address and resolve client complaints in a professional manner. · Maintain detailed records of client interactions and feedback. · Ensure timely and successful delivery of products and services. · Monitor market trends and competitor activities to improve client engagement. · Oversee delivery as desired · Manage Internal Stake holders · End to End Delivery Management **Qualifications (Mandatory)** · 15+ Years of relevant experience · Excellent communication and interpersonal skills. · Strong problem-solving and negotiation abilities. · Ability to manage multiple client accounts efficiently. · Proficiency in CRM software (e.g., Salesforce, HubSpot). · Knowledge of customer service best practices. · Ability to work collaboratively with cross-functional teams. · Strong analytical skills to assess client needs and market trends. · Japanese - N2 Level or above (Bilingual) · Strong in IT implementation Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.