Bilingual Member Services Coordinator **Cottingham & Butler/ SISCO** 1 Positions ID: 4799913008 Posted On 07/09/2025 Refreshed On 08/09/2025 **Job Overview** **What Our Member Service Coordinators Do and Why It’s Important:** Member Service Coordinators provide exceptional customer service, supporting participants through their company’s wellness program and addressing any inquiries or concerns related to our wellness initiatives. Additionally, this role is the forefront of our advocacy services, helping members navigate their benefits and ensuring they receive the support they need. **Core Activities of the Job Include:** + Answering all questions related to HealthCheck360 products, services, and programs through phone, email and chat + Assisting with tasks that may include processing Physician’s Screening Forms, participant outreaches, printing or binding, and other special projects. + Providing feedback and presenting solutions to improve efficiencies and the participant experience + Support advocacy services to help members understand and utilize their benefits effectively. **Strengths and Skills Necessary for Success in the Role:** + We’re looking for individuals who are solution-focused, highly organized, and calm under pressure. We provide comprehensive training in all areas, what matters most is your mindset and motivation to make a difference. We are looking for candidates who have an intermediate level of Spanish with the ability to read, write, and speak Spanish professionally in a customer service setting. **Schedule:** _The standard work week is Monday through Friday, 8:00 AM to 5:00 PM with an occasional need to cover shifts until 7 PM CST._ **About Cottingham and Butler’s Health and Wellness Division** Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs. Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn (https://www.linkedin.com/company/cottingham-&-butler/) | Facebook (http://www.facebook.com/cottinghambutler) Primary Contact 12213 Human Resources , 563-587-5104 Phone Phone Phone 563-587-5922 Fax careers@cb-sisco.com Email True False True **Job Details** Categories Customer Service Education Health Care Insurance Location Dubuque, IA Job Type Employee Full/Part Company ID 943 Job REQ # 4799913008 \# Positions 1 Start Date 20250709 End Date 20250911 Featured Job TH Ad TH Comments **Similar Jobs** Assistant Dean of Students and Title IX Coordinato University of Wisconsin-Platteville Supervisor Cardiac Services UnityPoint Health Finley Hospital Project Coordinator – Restoration/Construction Express Employment Professionals Bilingual RN Case Manager Cottingham & Butler/ SISCO Director of University Counseling Services University of Wisconsin-Platteville Claims Coordinator Cottingham & Butler/ SISCO Sales Leader - Benefits Wholesale Services Cottingham & Butler/ SISCO Membership Services Representative Dubuque Community Y Patient Care Coordinator Unified Therapy Services Concrete Production Team Member Sedona Staffing Services **Share this Job** Cottingham & Butler/ SISCO **About the Company** **ABOUT THE COTTINGHAM & BUTLER COMPANIES** Cottingham & Butler is one of the largest insurance brokers in the U.S. with over 1,200 employees dedicated to providing our clients with advice and insurance products to manage the risks they face. Better Every Day. That's our promise to our employees and our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, endless opportunities for our employees, and a growth track record that continues to outperform the industry.