**It's more than a job** In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel’s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine. **‎** As a Senior IT Support Engineer, you will take a leadership role in delivering advanced technical support to our customers and partners, tackling highly complex issues that require deep technical expertise and innovative problem-solving. You will act as a subject matter expert, guiding junior team members, driving resolution for escalated cases, and collaborating closely with cross-functional teams. In this role, you will be instrumental in shaping the direction of support processes and strategies, contributing to the continuous improvement of our products and services. Your responsibilities will include identifying systemic challenges, proposing robust solutions, and influencing technical roadmaps to enhance customer satisfaction and operational efficiency. **How you create impact** + Identify and break down reported and pro-actively found incidents using structured incident resolution approaches + Evaluate, diagnose, research, analyse and provide solutions to issues encountered + Active ticket ownership, ensuring timely response and follow-up + Participate in root cause analysis to prevent recurrence of issues + Participate in strategic projects and contribute to the development of new tools **What we would like you to bring** + Service Orientation: Strong commitment to supporting internal teams and improving user experience + Technical Background: Exposure to or experience with: + Linux, Oracle, Java + Virtualization and Cloud Platforms (e.g., AWS) + Git, Jira, GitLab + CI/CD Tools: Jenkins, ArgoCD + Infrastructure as Code: Terraform, Ansible + Containerization & Orchestration: Docker, Kubernetes, OpenShift + Monitoring & Logging: Grafana, Loki, Mimir, Tempo + Fluent English **What's in it for you** Join Kuehne+Nagel, where your work will have a meaningful impact on the logistics industry. Here, you’ll find benefits and a culture of continuous learning that ensures your career growth. You’ll be surrounded by extraordinary and committed people, all dedicated to shaping the future of logistics. We encourage you to apply; your unique perspective and experience could be exactly what we need. Be part of a team that values work-life balance, supports your well-being, and empowers you to contribute to something truly impactful. **Who we are** Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.