Education & Experience
• College Diploma or University Degree in the field of computer science and/or 2 years equivalent work experience.
• A Certification
• ITIL V3 or V4 Certification (Nice to have)
• Strong knowledge of PXE imaging using SCCM
• Technical knowledge and ability to support desktop/laptop hardware and software
• Technical knowledge and ability to support printing devices (Printers, MFPs, Scanners)
• Ability to support mobile devices hardware and applications (iPhone, Android)
• Technical knowledge and experience to support and troubleshoot network connectivity issues.
• Knowledge of and experience supporting Microsoft Desktop OS and applications, Active Directory, anti – virus and malware.
• Knowledge of and experience working with Citrix Director and XenApp to assist and support Citrix users.
• Strong knowledge in asset management (ServiceNow is preferred)
• Strong knowledge using and supporting Office 365
• Proficient in Windows 10/11 OS
• Exceptional verbal and written communication skills (English/French)
Other Skills and Abilities
• Possess a passion/ great enthusiasm for the delivery of exceptional customer service, exceptional telephone etiquette skills and the ability to support end users face to face and remotely with varying levels of computer skills. A genuine desire and commitment to helping/supporting others.
• Exceptional interpersonal skills and ability to work independently and as part of a team
• Exceptional organizational and administrative skills with a commitment to meeting timelines and client expectations.
• Outstanding analytical and problem solving skills.
• Log calls and assign them a ticket number based on specific criteria and assigned staff
• Strong commitment to continual learning
• Able to handle a high demanding environment
• Strong knowledge in SCCM
• Knowledge in VPN , BES and Exchange, knowing the difference between Cloud and on prem services.
• Log calls and assign them a ticket number based on specific criteria and assigned staff