TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

TransPerfect Connect (TPC) is seeking highly fluent, professional bilingual speakers (English <> Italian) with experience using their language skills in a professional call center-style setting. We offer comprehensive, paid training to launch your career as an Over-the-Phone (OPI) and Video Remote Interpreter (VRI), helping clients across industries such as healthcare, legal, and financial services.

If you're excited by meaningful work and thrive on purpose, this role gives you the chance to use your language skills to make a real difference!

Interpreters at TPC play a vital role in facilitating accurate and culturally appropriate communication for limited-English speakers. Whether you’re supporting a patient during a medical appointment or assisting someone in accessing essential services, your bilingual fluency directly contributes to meaningful, real-world impact.

This is a structured, call center-style role that goes beyond casual or conversational bilingualism. Ideal candidates bring professional-level command of both English and Italian and must be able to interpret complex conversations with speed and precision. This includes idiomatic expressions, specialized terminology (e.g., medical, legal, financial), and emotionally nuanced content.

Success in this role requires strong active listening, emotional control, professionalism, empathy, and adaptability. Interpreters manage continuous live calls, often under pressure, while strictly following interpretation protocols to maintain neutrality, accuracy, and confidentiality.

Key Responsibilities:

Provide consecutive interpretation services between English and Italian across various industries (medical, legal, customer service, etc.)Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotionMaintain confidentiality and impartiality at all timesManage call flow professionally, including respectfully intervening when clarification is neededDemonstrate emotional intelligence, especially in high-pressure or emotionally charged interactionsApply short term memory retention, active listening, and note taking techniques to manage longer exchangesRemain strictly within the interpreter’s role without offering personal opinions or adviceParticipate in ongoing training, coaching, and feedback sessions to maintain and enhance performanceUtilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

What We Offer:

Four weeks of paid training (on-site or remote) covering interpretation techniques, note-taking, memory retention, call management, and emotional controlHands-on role-play simulations and coaching led by certified interpretersOngoing development opportunities, including advanced training for complex call typesA meaningful opportunity to use your language skills to empower others, support critical conversations, and make a lasting impactCareer advancement opportunities across interpreting, QA, training, and leadership roles

Benefits:

Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account optionsPrivate health insurance and access to a collaborative, supportive team environmentA proactive and accessible HR department that focuses on the staff’s health and happiness

Required Qualifications:

High school diploma or equivalent (required); college education preferredFluency in English and Italian, with B2+ proficiency or higherAbility to pass a language and interpreting skills assessmentMinimum of 6 months of call center, customer service, or interpreting experienceStrong verbal communication, bilingual accuracy, and ethical decision makingProven ability to think clearly and act professionally in fast moving, emotionally complex situationsStrong sense of professional responsibility, integrity, and time managementComfortable with assertive communication and session controlBasic computer skills, including typing and MS Office navigationQuiet, distraction-free workspace conducive to active listening and sustained concentrationStable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted)

Preferred Qualifications:

Certification in medical, legal, or community interpreting (strong plus)Experience with remote work tools and communication platforms

Who We Are:
TransPerfect Connect is the world’s leading provider of interpreting services, including Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI). We support communication in over 170 languages and are committed to upholding the highest standards of linguistic accuracy, professionalism, and client care.

Please Note: While this is a remote/work-from-home position, it is not a flexible or “work-at-your-own-pace” role. This is a structured, call center style environment conducted from your home. Interpreters are expected to remain at their workstation and be fully available to handle continuous, back-to-back calls throughout their scheduled shift. Multitasking or attending to personal responsibilities during working hours is not permitted.

Interpreters are expected to follow a pre published, variable schedule. Breaks and lunch periods may vary daily and are assigned by our Workforce Management team based on operational needs.

We’re Looking for Individuals Who:

Stay focused and attentive during high-volume, back-to-back call periodsHandle pressure and emotionally complex conversations with calm and professionalismWelcome regular feedback and coaching as opportunities to grow and improveThrive in clearly structured, schedule-driven work environments rather than informal or loosely managed remote rolesCan follow strict interpretation protocols, maintain neutrality, and preserve confidentialityAre eager to use their bilingual fluency to support essential services in real timeBring strong emotional intelligence, integrity, and a deep sense of responsibility to their work

Equal Opportunity Employer:
TransPerfect is an Equal Opportunity Employer and does not discriminate based on race, gender, age, religion, disability, national origin, sexual orientation, or any other protected status.