Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are looking for a driven, and positive, individual to join our Billing Team!

What you'll do:

Call Centre Billing Representative, handling approximately 30-40 inbound calls per day

Provide "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre, Insurance Branches and Customers

Investigate and resolve discrepancies in a joint effort with our insurance partners and underwriters on billing related matters

Act as Company Ambassador in supporting inbound billing inquiries

Communicate clearly, effectively, and empathetically to customers both through telephony and electronic means via email resolving issues

Interpret and identify the customer’s needs and respond appropriately and professionally

Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry

Take ownership of customer relations through service and commitment to follow through

What you'll bring:

Bilingual French

1-2 years’ experience in a contact center environment preferably within insurance/banking industry

Ability to multi-task in a fast-paced setting

Quick to adapt to an evolving surrounding

Professional telephone/email skills and etiquette.

Proficiency in word processing, excel and various web-based programs/Windows applications

Clear and concise supportive communication and interpersonal skills

Analyze and resolve customer concerns (problem solving skills)

Attendance and punctuality are imperative

Flexible to work in rotating shifts

Hours of Operation

Call Centre Hours are Monday-Friday 8 am-8 pm and Saturday 8:30am-4:30pm

Shifts will fluctuate within these Call Centre hours

Candidates must be flexible and reliable to work rotating shifts, including evening shifts to 8pm and Saturdays to 4:30pm

Willingness to work in a hybrid model (3 days in office)

What you’ll get:

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Outstanding Career Development opportunities.

We’ll support your professional development education.

Competitive vacation package with the option to purchase 5 extra days off per year

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

Corporate wellness programs to support our employees’ physical and mental health

Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.