Requisition ID: 176831 

Job Level: Mid Level 

Home District/Group: DHO HR Operations 

Department: Human Resources 

Market: Transportation 

Employment Type: Full Time 

 

Position Overview

We have a unique opportunity for a dynamic Human Resources Advisor to join our Global HR Service Center. As an HR Advisor, you will be responsible for providing high-level support to employees and managers regarding onboarding, new hire administration, offboarding, and policies and procedures. You will serve as a first point of contact for our new hires, their managers, and HR Business Partners as they navigate the processes we support. This includes our populations in the US and Canada. We are looking for someone with great problem-solving skills, who has the ability to thrive in a high-volume, fast-paced, Shared Service / Center of Excellence office environment. 

 

As an HR Advisor, you will be responsible for providing quality support services with a high degree of customer satisfaction, expertise, and timeliness utilizing our AskHR support portal, telephone, chat, email, and drop-in face-to-face interactions. This position requires a good understanding of HR and the ability to explain the background and context of rules and procedures to employees and managers on more complex issues. This includes evaluating and analyzing the request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation, and communicating the resolution and escalation to the customer in accordance with company and HR policies and procedures. This role works closely with HR centers of excellence (COE) team members and HR Business Partners to resolve problems and identify areas of ambiguity needing clarity or improvement. This position also supports the department in the administration of HR work and projects assigned to the team.  

At Kiewit, the scale of our operations is huge. Our construction and engineering projects span across the United States, Canada, and Mexico, improving and connecting communities with every initiative. We depend on our high-performing operations support professionals — they’re the glue that holds multiple areas of the business together and the catalysts that make things happen. We hire only the most driven people, and we offer them diverse career opportunities, strong leadership and mentorship, rewarding, collaborative work, and responsibility they won’t find just anywhere. We’re always pushing new limits. You can too. 

 

District Overview

HR Operations is an integral partner and service provider at Kiewit. In recent years, we have gone from decentralized HR groups to a unified, shared service team, with various HR Centers of Excellence. Our vision is to be a best-in-class international HR organization. 

Location

This position will be based out of one of the regional offices in Calgary, Oakville or Vancouver.

Responsibilities Professionally and accurately respond to complex HR questions, issues, and problems through telephone, chat, email, and drop-in face-to-face interactions. Apply strong judgment, policy knowledge, and critical thinking to analyze each situation and determine the best course of action.  Support onboarding and offboarding processes for both full-time employees and interns to ensure consistent messaging across the department while identifying opportunities to enhance the experience and reduce inefficiencies..  Function as a primary Advisor for designated districts within the company to support them through both our high-volume intern onboarding season in the spring/summer, as well as any year-round intern and early career onboarding needs they may have.  Act as the main point of contact for new hires before their start date, providing a best-in-class onboarding experience that balances empathy, consistency, and informed decision-making.  Leverage HR dashboards, reports, and data to build reports, presentations, and communications for the HRBP and department leadership.  Navigate and utilize various HR information systems (HRIS), using a solution-focused approach to support employees and managers while identifying opportunities to streamline processes.  Analyze case audits and work products to identify patterns and trends, and provide data-driven recommendations to enhance process efficiency and effectiveness. Collaborate with management to uncover workflow challenges, identify improvement opportunities, and proactively stay informed on organizational policies, procedures, and changes.Obtain and provide requested information or take appropriate action to resolve, refer, or escalate issues in accordance with company and/or HR policies and procedures.  Work closely with the field HR teams, employees, and management and support the department in the administration of assigned work, including reprioritizing tasks to meet fluctuating workflow.  Stay up to date on internal policies, organizational changes, and best practices, continuously applying strategic thinking to improve service delivery and employee experience.  A successful candidate must demonstrate strong verbal and written proficiency, with the ability to clearly articulate and translate complex technical content such as knowledge articles, standard operating procedures (SOPs), email templates, and internal documentation. High-level language skills and attention to detail are essential to ensure clarity, accuracy, and consistency across all translated materials.  This role also requires translating content between English and French, including knowledge articles, SOPs, email templates, and other documentation, to support clear and consistent communication across both languages.  Additional duties as assigned.  Qualifications 3+ years of Human Resources experience  Degree in Human Resources or related field preferred  Knowledge of various areas of human resources including onboarding, separations, benefits, employment, and pay-related practices  Proven ability to thrive in a high-volume, fast-paced, Shared Service / Center of Excellence office environment  Excellent communication and customer service skills  Strong critical thinking and analytical skills   Ability to assess complex issues, identify trends, and recommend solutions  Strong problem-solving skills  Ability to maintain confidentiality  Familiarity with HRIS systems is a plus  Ability to work with a diverse group of employees and individuals  Excellent organizational and time management skills  Exceptional attention to detail  Ability to multi-task and prioritize multiple projects  Ability to work independently and collaboratively across teams   High level of proficiency with Microsoft Office applications including Outlook, Word, Excel, and PowerPoint  Fluency in both English and French is required, as this role involves frequent communication and documentation in both languages.  #LI-IS1

Other Requirements:
•    Regular, reliable attendance
•    Work productively and meet deadlines timely
•    Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment
•    Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
•    Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
•    May work at various different locations and conditions may vary

We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

We believe in equal opportunity in employment practices without discrimination and comply with all laws regarding human rights in the provinces where we operate.