Bilingual French/ English Customer Svc Representative - Remote within Canada Job ID 219203 Posted 09-May-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Calgary - Alberta - Canada, Fredericton - New Brunswick - Canada, Moncton- - New Brunswick - Canada, Saskatoon - Saskatchewan - Canada, Sudbury - Ontario - Canada, Toronto - Ontario - Canada, Winnipeg - Manitoba - Canada **About the Role:** As a CBRE Customer Service Associate, you will guide the team responsible for assigning tasks related to resolving complex day-to-day and escalated issues. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns. **What You’ll Do:** + Answer incoming service requests, via phone, chat, email & online requests. Point of contact for all escalated customer inquiries and concerns. + Dispatch service request work orders for completion by vendors. + Verify company systems, customer service databases, and spreadsheets are accurate and being updated frequently. + Contact the customer for information and communicate the steps in the work order process. + Run, review, and distribute various customer service reports, as necessary. + Assist with the training of new hires and temporary employees. Provide technical guidance and training to junior associates. + Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques. + Impact own team and other teams whose work activities are closely related. + Suggest improvements to existing processes and solutions to improve the efficiency of the team. **What You’ll Need:** + High School Diploma or GED with 3-4 years of job-related experience. + A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. + Ability to evaluate and communicate unusual and/or complex content in a concise and logical way. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Organizational skills with an advanced inquisitive mindset. + Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups. Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future **Equal Employment Opportunity Statement:** CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at Via telephone at +1 866 388 4346 (Canada) and +1 866 225 3099 (U.S.) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)