Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Receives and responds, via telephone to client service requests, inquiries and problems listed below (not a limited list). Maintains an accurate and complete record of all inquiries and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

Revenue Generation

Identify all sales opportunities within assigned Small Business PortfoliosCross Sells/Up Sells of bank card servicesTerminal sales and upgradesRe-pricing of merchants to profitable level where applicablePromote and Sell additional services offered by Global Payments and Existing Partners 

Customer Retention / Account Maintenance

Handle all retention issues using strong negotiation skills to maintain required levels.Proactively call our top merchants to ensure a positive relationship is maintainedMaintain a 60% save ratioAdd Locations SetupsEquipment setupsLeading Integration ProjectsAccount ChangesNew Merchant Location Setups Integrated POS Setups

Customer Service 

One stop Resolution 24-48 hour follow up with all Voice mail, Incidents, EmailsStrong follow up for all setups and ordersMinimize all escalation issues at first point of contactAll issues must be documented in CSP with follow up resolutions

Minimum Qualifications

High School diploma or equivalentAt least 2 years relevant experience.Bilingual (Fluent in both English & French, please note testing will be required)

Onsite initially with the potential to be moved to a hybrid model dependant on performance. Based out of the Toronto HQ, ON

The position listed in this requisition is ineligible for the referral bonus award program.

#LI-Onsite

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.