We are seeking a **Bilingual Field Service Manager** who will manage Field Supervisors at the direction of the Senior District Manager. Coaches and trains personnel. Carries out administrative procedures in support of Branch operations. **RESPONSIBILITIES** + Manages Field Supervisors in the Ottawa office; ensures that personnel deliver high quality service. + Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate Guards and supervisory staff; ensures that personnel deliver high quality service. + Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts, and initiates corrective action in a timely manner as necessary. + Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments, and surveys; reviews post orders and communicates requirements and changes to affected personnel. + Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions, as necessary. + Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness. + Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures. + Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed. + Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues. + Ensure all sites are appropriately staffed at all times. In urgent situations, this may require personally covering a post. A company vehicle will be provided for travel to and from sites as needed. + Performs tasks and duties of a similar nature and scope as required for assigned office. **QUALIFICATIONS** + Bilingual in English and French, strong in both verbal and written. + 1 year experience in security operations, in a similar role. + Security Guard license. + Knowledge of supervisory practices. + Planning, organizing and leadership skills. + Oral and written communications skills. + Strong customer service and service delivery orientation. + Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures. + Ability to take initiative and achieve results. \#AF-EasternCanada Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.