Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Resume must be attached to be considered for position.

The Customer Service Representative is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.

Responsibilities:

Assist with evaluating and resolving service inquiries from clients across different platformsEffectively use various computer systems to complete assigned tasks and address account inquiriesDevelop and maintain working knowledge of specific groups of Citi products and servicesAnalyze and identify potential risks and identify solutions that meet client needsComplete assigned tasks in an accurate and efficient mannerSolve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulationsFulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Bilingual (Fluent in French and English)1-3 years’ work experience in a related roleProficient in Microsoft Office and Windows Operating SystemsDemonstrated experience solving customer service inquiries.Effective verbal and written communication skillsAbility to work in a fast pace environment.Excellent technical and data entry skills, including the utilization of a 10-key touchpadProven ability to navigate multiple systems and customer service platforms concurrently

Education:

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

#CustomerSupport

Resume must be attached to be considered for positionMust be bilingual - Fluent in French and EnglishStarting pay for this position is $25.38 per hour($49,500 annual) up to $27.95 per hour ($54,500 annual).Work from home - Mississauga Ontario Canada Work from home - London Ontario CanadaWork from home - Ottawa Ontario CanadaFull time only 37.5 hours per weekAbility to work a shift as assigned during business hours operation including statutory holidays and weekendsMust be able to work until 9:00pm M-FMust be able to work until 6:00pm Saturday / SundayMust have High Speed internet - Minimum connection speed of 10.0Mbps and Downstream 3.0 Kbps. Dial-up, satellite, and WI-FI internet is not supportedMust have dedicated quiet work space

#CustomerSupport

------------------------------------------------------

Job Family Group:

Customer Service

------------------------------------------------------

Job Family:

Service

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.