Description Are you a passionate, service-oriented individual fluent in both English and Spanish? Our client, a nonprofit organization dedicated to making a difference, is seeking a Bilingual Customer Service Representative to bridge the gap and provide exceptional support to their diverse community. This is a rewarding opportunity to use your bilingual skills in a meaningful role that empowers individuals and drives positive change. Key Responsibilities + Bilingual Support: Serve as the primary point of contact for English and Spanish-speaking community members, addressing inquiries via phone, email, and in-person interactions. + Customer Relations: Provide empathetic, professional, and solutions-oriented support to clients, donors, and partners. + Information Dissemination: Communicate program details, event updates, and organizational services accurately and fluently in both English and Spanish. + Documentation: Record customer interactions and maintain accurate records in the CRM system while ensuring bilingual correspondence is appropriately logged. + Problem-Solving: Help resolve customer issues effectively by connecting them with the appropriate internal departments or external resources. + Community Engagement: Build trust and maintain positive relationships with underserved populations, ensuring all feel valued and understood. + Administrative Tasks: Assist in preparing bilingual documents, flyers, and outreach materials for organizational initiatives. Requirements + Language Skills: Must be fluent in both English and Spanish (written and verbal communication). + Experience: 1–2 years of customer service or call center experience; nonprofit experience is highly desirable. + Interpersonal Skills: Strong communication, empathy, and active listening skills to connect effectively with individuals from diverse backgrounds. + Technology: Proficient in Microsoft Office Suite (Word, Excel, Outlook). Familiarity with CRM tools (such as Salesforce) or customer service systems is preferred. + Problem-Solving Mindset: Ability to think critically, remain calm under pressure, and provide thoughtful resolutions. + Organizational Skills: Strong attention to detail and multitasking skills in a fast-paced environment. + Mission Alignment: A passion for helping underserved communities and supporting the mission of a nonprofit organization. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .