Position Description We are looking for a Bilingual Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.Primary Responsibilities:- Handle incoming calls and emails from internal and external customers- Communicate with customers to gather information and learn about their needs and expectations- Resolve customer issues as received, or submit a ticket for additional research- Research and troubleshoot customer tickets- Monitor individual work load and prioritize responsibilities- Train\/share knowledge with team members- Use of time for learning, growth and developmentWorking Conditions:- Repetitive office tasks (computer usage)- Sit\/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift- May be asked to pick up\/push\/pull\/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devicesPrior Experience: - Excellent customer service skills, especially phone etiquette- Ability to think critically, analytically and problem solve- Experience troubleshooting basic software preferred- Background in business, accounting or dealership industry is preferred- Excellent verbal and written skills- Effective team player Training Classroom-style, on-the-job with a mentor, and online courses Requirements Fluent in English and French~^~Ability to understand and work with all PC based products~^~Ability to problem solve and train customers on software products~^~Ability to travel to the United States for additional company-paid training, if offered Benefits We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:- Medical, dental, vision, and life insurance- Pension plan (100% company match up to 6%)- Professional development and training- Promotion from within- Paid vacation and sick days- Referral bonusesReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. Salary: 50,000.00 - 54,000.00 / Yearly