Description Are you a skilled communicator and problem-solver fluent in both English and Spanish? Our client is searching for a Bilingual Customer Service Representative to provide exceptional service to our diverse customer base. In this role, you'll handle inquiries, resolve issues, and ensure every client feels valued and supported. This opportunity allows you to leverage your language skills while contributing to a collaborative and growing team. Key Responsibilities: + Handle inbound and outbound customer communications in both Spanish and English via phone, email, and chat. + Address customer inquiries, complaints, and requests with professionalism and empathy. + Provide accurate information about products, services, promotions, and policies. + Investigate and resolve customer issues efficiently within company guidelines. + Maintain detailed and accurate records of customer interactions in CRM systems. + Collaborate with internal teams to escalate and resolve complex customer concerns. + Ensure customer satisfaction by meeting key performance metrics, including response time and resolution. + Contribute to process improvement by identifying patterns in customer feedback. Requirements + Bilingual fluency in Spanish and English (spoken and written) required. + Previous experience in customer service, call centers, or client-facing roles preferred. + Exceptional communication and interpersonal skills, with the ability to adapt tone and language for different audiences. + Proficiency in Microsoft Office Suite and familiarity with CRM platforms (e.g., Salesforce). + Strong problem-solving and multitasking skills in a fast-paced environment. + High level of attention to detail and ability to provide accurate, thorough responses. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .