Description Are you a compassionate and detail-oriented professional with excellent communication skills in multiple languages? Join our team as a Bilingual Call Center Agent for a nonprofit organization where you can make a real difference by supporting our mission and connecting with people from diverse backgrounds. Key Responsibilities + Answer, screen, and direct incoming calls in a professional and friendly manner, ensuring a positive experience for every caller. + Provide support, guidance, and solutions to clients or community members in two or more languages (e.g., English and Spanish). + Accurately document all interactions and ensure data entry is handled with confidentiality and precision. + Collaborate with team members and departments to resolve inquiries or escalate urgent issues to appropriate personnel. + Educate callers about the nonprofit’s mission, events, programs, and services. + Maintain a thorough knowledge of the organization's resources and external partners to provide accurate referrals when necessary. + Handle sensitive or emotional conversations with empathy, patience, and professionalism. + Assist with occasional administrative or outreach tasks as needed. Requirements + Bilingual proficiency required in English and Spanish + Prior call center, customer service, or community support experience preferred. + Excellent verbal and written communication skills in multiple languages. + Strong problem-solving skills and the ability to handle high-pressure situations calmly. + Proficiency in common call center software and basic office programs (e.g., Microsoft Office, CRM tools). + Familiarity with nonprofits or a passion for service-oriented work is a plus. + High school diploma or equivalent required; additional certifications or training in customer service or language interpretation is valued. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .