Description Our client, a well-established nonprofit organization, is looking for a Bilingual Customer Service Agent to join their team. In this role, you will assist individuals from diverse backgrounds and provide exceptional service that supports the organization’s mission of creating positive change in the community. Key Responsibilities: + Provide outstanding customer service to clients, donors, and partners, ensuring their needs are addressed in a timely and professional manner. + Handle inbound inquiries via phone calls, emails, and in-person interactions in both English and Spanish. + Act as a knowledgeable guide and resource for clients navigating the organization’s programs or services. + Troubleshoot and resolve client concerns with empathy and initiative while maintaining accurate documentation in Salesforce or related CRM systems. + Assist in the coordination and scheduling of program participation, appointments, or events. + Ensure culturally sensitive communication that respects the diverse backgrounds of clients and stakeholders. + Support outreach efforts to connect individuals with community resources, partnerships, or events as needed. + Perform administrative tasks such as account updates, data entry, and reporting to ensure effective service delivery. Requirements + Bilingual proficiency in Spanish and English is required (oral and written communication). + 1–2+ years of experience in customer service, preferably in a nonprofit, healthcare, or social services environment. + Strong interpersonal skills and empathy, with the ability to communicate effectively with individuals from diverse backgrounds. + Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with CRM systems such as Salesforce is a plus. + Detail-oriented and organized, with strong problem-solving capabilities. + High school diploma or equivalent required; a bachelor’s degree or relevant certifications are preferred but not mandatory. + A passion for supporting community initiatives and helping others succeed TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .