Description We are looking for a Bilingual (Spanish) Customer Experience Specialist to join our team in San Diego, California. In this role, you will serve as a vital connection between individuals and the resources they need, helping to strengthen communities through compassionate service. This is a Contract-to-Permanent position, offering the opportunity to make a meaningful impact while advancing your career in a supportive, mission-driven environment. Responsibilities: • Respond to incoming calls and inquiries, providing accurate information, resources, or referrals to meet client needs. • Document all client interactions thoroughly and promptly using web-based systems. • Stay informed about available services, programs, and resources to guide clients effectively. • Work closely with internal teams to address and resolve client concerns in a timely manner. • Deliver exceptional customer service, ensuring clear and empathetic communication at all times. • Utilize CRM tools, chat platforms, and other software to manage and track client interactions efficiently. • Assist clients with billing-related questions, benefit functions, and other administrative needs. • Monitor and report on call center metrics using systems such as Salesforce. • Support initiatives that enhance the overall customer experience and streamline service delivery. Requirements • Bilingual proficiency in Spanish and English is required. • Associate’s degree or higher preferred; equivalent education and experience will be considered. • At least 1–2 years of experience in a call center or customer service role. • Background in public health, social work, psychology, or related social sciences is advantageous. • Proficiency in web-based systems, CRM platforms, and Microsoft Office applications (Word, Excel, PowerPoint). • Excellent verbal and written communication skills, with the ability to handle inquiries professionally. • Ability to multitask and adapt to a fast-paced environment while maintaining attention to detail. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .