Description Robert Half is seeking a Bilingual Spanish Call Center Specialist to support a help-line for our client. This role is vital for providing consistent, empathetic, and efficient service to callers, ensuring their needs are met promptly and professionally. Key Responsibilities + Provide outstanding customer service to callers in both Spanish and English, maintaining professionalism and empathy at all times. + Assist inbound callers with inquiries, troubleshooting requests, and resolving issues according to defined protocols. + Accurately document interactions and maintain records in a help desk or call management system. + Deliver accurate information about services, policies, or procedures, tailoring responses to fit the needs of diverse callers. + Escalate complex issues or emergencies to appropriate personnel for further resolution. + Collaborate with team members across shifts to ensure seamless handoff and continuity of care for active cases. + Stay informed of updates or changes in company procedures to provide accurate, up-to-date information to callers. + Adhere to performance metrics, including response time, call quality, and issue resolution rates. Requirements + Fluent in Spanish and English (both written and verbal) required. + Experience in a call center, customer service, or help desk environment preferred. + Strong active listening skills and the ability to remain calm and professional in high-pressure or emergency situations. + Proficiency with call center or CRM software and basic Microsoft Office tools. + Availability to work variable shifts as part of a rotational schedule. + High attention to detail and ability to document information accurately. + High school diploma or equivalent required; additional education or certifications in customer service or related fields is a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .