**Description** **You Lead the Way. We’ve Got Your Back.** At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** Designs, develops and maintains technology systems for use by external and internal customers. **Responsibilities:** + Responsible for ensuring the seamless and efficient operation of critical IT platform + Leveraging ITIL principles, manage incidents, problems, and changes, while proactively monitoring performance and coordinating equipment installations + Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance + Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures + Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues + Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications + Work closely with cross-functional teams to understand application requirements and provide input on runtime and operational considerations during the software development lifecycle + Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes and improve efficiency + Manage your own time, and work well both independently and as part of a team + Good attitude, communication, willingness to learn and collaborate + Bring a culture of innovation, ideas, and continuous improvement + Challenging status quo, demonstrate risk taking, and implement creative ideas **Minimum Qualifications** + Preferably a BS or MS degree in computer science, computer engineering, or other technical discipline + **4 years of software experience with proficiency in either Java or Scala language** + **Very Good Understanding of DevOps processes/tools, including deployment automation, Ansible playbooks, and Jenkins.** + Proficiency in observability tools like Prometheus and Grafana for monitoring and alerting + Knowledge of Kubernetes, GCP, and Kafka processing pipelines is highly desirable + Excellent problem-solving and troubleshooting abilities, with a focus on understanding and addressing runtime issues in Production, in a timely manner + Strong communication and collaboration skills, with the ability to work effectively in a cross-functional team environment + Monitor system performance and proactively optimize data pipelines for efficiency. Troubleshoot and resolve issues + Familiarity with monitoring and logging tools, as well as incident management best practices, to ensure the reliability and performance of applications in a production environment + Experience in software engineering is a plus + Experience with CI/CD environment and tools is a plus **Qualifications** We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Technologies **Primary Location:** Mexico-Mexico City-Mexico City **Schedule** Full-time **Req ID:** 25008489