PRIMARY PURPOSE Drive the uptake of BidSend remittance service. TECHNICAL COMPETENCY REQUIREMENT Product Knowledge • Full understanding of Bid Send's registration process, platform features, and value proposition. • Ability to clearly communicate product benefits and address common objections. Mobile Device Proficiency • Confident use of smartphones or tablets for: o Capturing customer data o Navigating the registration app or web portal Data Capture Tools • Accurate and timely input of customer information into BidSend portal • Ability to detect and correct incomplete or duplicate entries. Digital Communication Skills • Use of WhatsApp, email, or SMS for customer follow-ups, reporting, and internal team communication. Reporting and Feedback • Competency in compiling and submitting daily field reports (digital or paper-based). Compliance and Security Awareness • Knowledge of customer data privacy guidelines (e.g., POPIA). REQUIRED MINIMUM EDUCATION AND TRAINING Grade 12 / MATRIC REQUIRED MINIMUM WORK EXPERIENCE 1 year sales experience KEY PERFORMANCE AREA FINANCIAL MANAGEMENT Cost per acquisition maintained within budget Register new users efficiently; minimize promotional/activation spend per sign-up. CUSTOMER CENTRICITY Daily customer engagement; % of positive customer interactions Provide accurate info, resolve queries, and ensure a professional and friendly demeanor. OPERATIONAL EXCELLENCE Achieving daily registration targets (10/day); punctuality and attendance Consistently meet daily targets, arrive on time, follow set scripts and activation plans. PEOPLE LEADERSHIP Adherence to team values and collaboration Act as a role model for peers, support team activities, maintain discipline and enthusiasm. DATA MANAGEMENT Accurate data collection and submission capture full and correct registration data in real time; avoid duplicates/errors. STAKEHOLDER MANAGEMENT Positive feedback from field managers or supervisors Build trust with supervisors, escalate field issues, maintain alignment with expectations. REPORTING Daily reporting submitted on time and complete Submit daily reports with names, contacts, locations, and challenges faced. LEARNING AND GROWTH Participation in trainings; application of learning in the field Attend refresher or new training sessions; implement feedback from coaching sessions. This position is advertised in line with our commitment to Employment Equity.