We are seeking a highly skilled and experienced IT Business Intelligence (BI) Support Engineer to join our team. The ideal candidate will be responsible for ensuring the optimal performance of our BI tools and systems, providing support to users, and contributing to the improvement of our BI processes. You will work closely with other BI and IT staff, and business partners to troubleshoot, maintain, and enhance our BI environment.
This role involves both support and project work: You will handle support tickets from various business areas (finance, manufacturing, supply chain, recruitment, sales & marketing) and internal team members to provide technical assistance and resolve system-related issues. Additionally, you will have the opportunity to collaborate on various projects and contribute to new BI initiatives.
Main Responsibilities:
Provide comprehensive technical support by responding to and resolving tickets from business stakeholders across finance, manufacturing, supply chain, recruitment, and sales & marketing departments, as well as internal team requests
Troubleshoot and resolve technical issues while meeting established SLAs and maintaining high service standards
Collaborate on BI projects and contribute to the development of new solutions and enhancements
Monitor and maintain the performance, availability, and security of BI tools and platforms
Develop and maintain documentation for BI system configurations, processes, and standard operating procedures
Conduct regular system audits to identify and address potential issues proactively
Assist in the integration of BI tools with other enterprise systems and databases
Train users on the effective use of BI tools and promote best practices within the organisation
Proactively identify solutions and communicate effectively with stakeholders to ensure optimal BI system performance
Collaborate with BI analysts and IT team members to implement enhancements and new features in the BI system
Key Requirements:
Proven experience in a BI Support role or similar position with understanding of BI tools and technologies
Strong proficiency in Power BI with experience in development and administration
Solid experience with Snowflake, Azure Databricks,
Familiarity with dbt (data build tool), Azure Logic Apps
Hands-on experience with ETL processes
Advanced SQL skills and experience with Microsoft SQL Server Management Studio (SSMS)
Excellent communication skills in English with the ability to explain technical concepts to non-technical users and collaborate effectively with diverse stakeholders
Strong analytical and problem-solving abilities with a proactive approach to identifying and resolving issues
Customer service orientation with commitment to meeting service level agreements and response times
Familiarity with data warehouse design principles
Ability to work both independently and collaboratively in a dynamic environment
Good to Have:
Microsoft Fabric experience - Knowledge of this unified analytics platform is a plus
Experience with Power Automate
Previous experience working with cross-functional business teams
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A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
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Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
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