Position: Customer Service Representative

Location: 1650 S. Research Loop  Onsite- Tucson, AZ

Terms: Full-time

Pay: $17/hr

 

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Position Summary

Candidates are taking calls and/or answering email from Finacial advisor associates and their family regarding U.S. and Health and Welfare benefits questions including medical (consumer driven/high-deductible plans), dental, vision, spending accounts including H.S.A, wellness program, life insurance and disability. Questions range from enrollment system access, plan structure, rate information, and U.S. wellness screening info. Provide answers to inquiries, including calls, and email navigation of internal systems for explanation of plans data entry.

 

 Required Qualifications (Specific skills required for this role) 

• Strong computer skills are required, including MS Word/Excel/Outlook, Microsoft Edge, Windows Explorer, SharePoint, and Internal Software 

• Comfortable learning new information within a short period of time. 

• Strong service resolution skills

 • Ability to work well in a fast-paced, team-oriented environment

 • Candidates should be comfortable taking high-volume phone calls through use of a headset, via a cue system.

 

 Preferred Qualifications (Desired but not required) 

• Software/Skills preferred: Service/call center background with high service focus 

• Experience with PeopleSoft, Microsoft programs including Word, Excel and Outlook. Call management tracking systems and multiple vendor sites used as well.

 • Previous call center experience preferred, but not required

 • Benefits experience also preferred but not required.

 • Strong written communication skills 

• Bachelor's degree in a business-related field preferred, but not required

Work EnvironmentRegular work performed in a climate-controlled, call-center environmentOngoing usage of phone and computer systemsPhysical DemandsConstant sedentary workBenefitsHealth, dental, and vision coverage/HSAPTOPaid holidays and sick time Optional daily pay or weekly pay401K retirement planLeadership programsPaid training and tuition reimbursementEmployee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies Employee assistance programAdditional voluntary benefitsNext StepsPlace an applicationComplete your online assessmentOur team will review your applicationIf selected to move forward, our team will follow up directly  DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.  Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.