We are seeking a talented individual to join our Insurance Operations team at

Mercer. This role will be based in Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

As a Benefits Operations Analyst, you will provide administrative assistance for Operations day to day transactions. You will be assigned to a premium client to handle end to end benefits administration (census management, claims, billing and collection. You will partner with our ops support group for any escalations and other account related activities. You will also be a project support assistant to ensure project goals are achieved within the established timelines.

We will count on you to:

Responsible for managing low to moderately complex Benefits Operational assignments.

Analyzes benefits data files. Evaluates data and checks for issues and discrepancies and provides resolution of any errors.

Maintains operation systems and tools and provides system support.

Provides operational reporting to management.

Participates in ad hoc operation projects.

Performs daily operational assignments and activities, including data analysis, system support and reporting.

Provide testing assistance and support of new systems and tools.

Helps evaluate systems, tools and resources and provides recommendations for updates and changes.

Manage client data using variety of technical tools and resources.

Manage client requests and processes and relationships.

What you need to have: 

Bachelor’s degree holder

Minimum 1 year of post-qualification experience in Operations, preferably Benefits Operations

Proficient in Microsoft Office and advanced Excel skills, such as formula, Lookup functions and Pivot Table

Quick to adapt to change especially in process, able to know to prioritize tasks with minimal supervision.

What makes you stand out?

Quick to adapt to change especially in process, able to know to prioritize tasks with minimal supervision.

Your attention to details. organizational skills are needed for this role.

Teamplayer

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.