**Introduction** As a Benefits Professional, you will be responsible for all operational and delivery aspects and overall integrity of IBM's global benefits & absence programs, including managing the operational aspects of our employee benefits data and vendor relationships also with regards to quality and service delivery. You will work closely together with other Benefit Professionals as well as with other IBM functions on matters involving legal compliance, employee relations, employee communications and financial reporting related to the benefits programs. **Your role and responsibilities** • You will support the implementation and execution of Benefits programs and Benefit design changes • You will manage employee data in various HR systems, ensuring data consistency • You will support the resolution of employee queries, routine and exceptional cases • You will ensure overall compliance by following external/internal guidelines and process documentation • You will also have the opportunity to brainstorm on process simplification, automation and elimination possibilities **Required technical and professional expertise** • Fluent in English both verbal and written • Excel and analytical skills using Microsoft Excel for data processing and analysis • Excellent and effective communication skills with creative problem solving and customer focused mindset • Ability to work independently but in a team as well • Must be precise, accurate and work to tight deadlines, cope with peak workloads **Preferred technical and professional experience** '- Familiar with HR processes and related control requirements - Experience in working in a service driven, customer focused and fast-changing environment IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.