Description We are looking for dependable and detail-oriented Benefits Customer Service Associates to assist with employee and retiree health benefits during the City of Baltimore’s Open Enrollment period. This is a contract position that includes a two-week paid training program followed by active support during the Open Enrollment period. Candidates should be dedicated to providing exceptional service in a high-volume, fast-paced environment. Responsibilities: • Assist employees and retirees with inquiries related to health benefits during the Open Enrollment period. • Provide accurate and clear information about benefits eligibility, options, and enrollment processes. • Utilize the Workday system to process benefit changes and ensure data accuracy. • Handle customer interactions with professionalism, tact, and diplomacy, even in challenging situations. • Maintain and organize records, ensuring compliance with confidentiality requirements. • Participate in a comprehensive two-week training program to learn the City’s benefits system and policies. • Support administrative tasks, such as filing, data entry, and documentation management. • Collaborate with team members to meet deadlines and ensure smooth operations during the enrollment period. • Notify employees and retirees of any changes or updates related to their benefits. • Adhere to all organizational policies, including mandatory pre-employment requirements. Requirements • High school diploma or equivalent and at least 2 years of office support experience, preferably in a health insurance or customer service setting. • Proficiency in Microsoft Office Suite and experience with computerized data entry. • Knowledge of healthcare terminology, medical insurance, and Medicare eligibility is a plus. • Familiarity with the Workday system is highly desirable. • Strong customer service skills with the ability to handle high-pressure situations tactfully. • Excellent organizational and record-keeping abilities. • Capacity to work efficiently in a high-volume environment with attention to detail. • Ability to lift up to 20 pounds and work consistent hours, Monday through Friday. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .