Description We are looking for a dedicated Benefits Customer Service Associate to support employees and retirees during the City of Baltimore’s Open Enrollment period. This contract position offers an opportunity to assist with health benefits inquiries and provide exceptional customer service in a fast-paced environment. The role includes a comprehensive two-week training program to prepare candidates for the enrollment process. Responsibilities: • Assist employees and retirees with inquiries related to health benefits during the Open Enrollment period. • Provide accurate information about benefits eligibility, plan options, and enrollment processes. • Handle high volumes of calls and emails with professionalism and efficiency. • Input and update employee and retiree information using the Workday system. • Maintain organized records and ensure proper documentation of benefit-related transactions. • Resolve customer concerns with tact and diplomacy, ensuring a positive experience. • Collaborate with team members to meet deadlines and support overall enrollment efforts. • Participate in paid training sessions to gain knowledge of Baltimore’s benefits system and processes. • Adhere to company policies and procedures, including confidentiality and data security. • Notify management promptly regarding any issues or potential extensions of the assignment. Requirements • High school diploma or equivalent certification required. • Minimum of 1 year experience in customer service or office support, preferably in health insurance or benefits administration. • Proficiency in Microsoft Office Suite and computerized data entry systems. • Familiarity with healthcare terminology, medical insurance, and Medicare eligibility is a plus. • Strong interpersonal skills and ability to handle challenging customer interactions. • Experience with the Workday system is highly desirable. • Ability to work efficiently in a fast-paced and high-volume environment. • All candidates are required to undergo pre-employment assessments to ensure suitability for this position of trust. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .