**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. **Your role and responsibilities** Responsible for the organization, administration, and supervision of the people, processes, and technologies, which when combined into a comprehensive plan, provides the business and technical functions needed to successfully achieve Client's expectations. Responsibilities include overseeing the delivery of services or service technology to a Client, establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes, removes blocks so the team can deliver the product. Analytical Problem Solving: * Capable of analyzing moderately complex challenges using analytical tools and data interpretation. Applies critical thinking to assess problems with relevant data independently to evaluate potential solutions after considering various possibilities. * Engages in independent analysis and collaborates with others to gather insights and develop recommendations including challenging existing processes. * Work is done independently and is reviewed at critical points. Incorporates and promotes new technology to improve data analysis, reporting and problem solving. * Analyzes team processes to eliminate inefficiencies, leading to improved project timelines and resource allocation. Autonomy and Impact to the Organization: * Capable of working independently while actively contributing to team and organizational goals, with a growing ability to influence outcomes beyond department. This job is the fully qualified, experienced professional, journey-level position. Operates with moderate autonomy. * Leads small teams or projects, managing routine activities. Contributes to department projects ; takes ownership of team projects, driving their execution and coordinating with others effectively. * Recommends improvements at team level. * Provides inputs and contributes to managing department costs. * Understands and deftly handles ambiguity clients face in their business, market, industry, & technology. Skills and Collaboration : * Applies a large set of skills and knowledge effectively. * Demonstrates understanding of all company resources and processes. * Guides less experienced team members in his/her area of specialty. Able to tailor consensual verbal and written communications that resonate with different stakeholders. * Conducts negotiations. Leverages network and engages independently with colleagues to achieve team goals. * Shares best practices with others. Articulates and compares alternative approaches to tasks. * May take on a supervisory role, guiding less experienced team members and ensuring their development. Utilizes emerging technologies to enhance team communication and project management. **Required technical and professional expertise** 1. Native or near native Japanese skill, JLPT-1 or above. 2. Fluent communication in verbal Japanese is a must. 3. Bachelor’s Degree or above, preferably Human Resources related major. 5. Intermediate in MS Excel/Word/PowerPoint. 6. Good computer and internet navigation skills. 7. Logical, organized, detailed, with strong analytical skills. 8. Proved problem-solving abilities. 9. Proved skills in managing multiple priorities effectively. 10. Excellent communication and interpersonal skills. * Work Experience * 5+ years of Japan BPO experience. * 3+ years of experience as a People Manager. * Other Requirements * Work Shift: Day shift (8am-5pm, Philippine time). * Work Schedule: Follow Japan Client Calendar. * Work Location: EastWood or UP Ayala Technohub. **Preferred technical and professional experience** * Japan payroll/Benefit/EDM process experience is most preferable. * Human Resources experience is preferable. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.