Building Location:Business Service Center

Department:1007100 HR OPERATIONS - EH SS

Job Description:Is a subject matter expert (SME) in their respective fields of payroll, benefits, retirement, and/or other human resource (HR) policies and procedures. Responds to complex telephone or written inquiries received from Essentia Health employees. He/she shares knowledge with and provides back-up and overflow telephone and email support to first level representatives. Identifies opportunities to update or change the information knowledge base utilized by representatives and represents his/her area of expertise on projects or initiatives.

Education Qualifications:

Required Qualifications:

Associates Degree & 1 year of experience in customer service, human resources, or a call center environmentOR3 years of experience in a customer service, human resources, or call center environment.

Preferred Qualifications:

Excellent attention to detail and exceptional customer service skillsPrior experience in human resources, especially in leaves of absence, retirement, and benefitsExperience with Workday and Microsoft Office suite

Remote Nature:

This position is fully remote, however, preference will be given to candidates in Duluth or our other service areas

Licensure/Certification Qualifications:

No certification/licensure required

FTE:1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:Day Rotation (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Holidays:No

Call Obligation:No

Union:

Union Posting Deadline:

Compensation Range:

$21.49 - $32.24

Employee Benefits at Essentia Health:
At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.