Job Purpose & Scope Actively participates in the planning, development, documentation, implementation, communication and management of new and revised Benefit programs, policies and procedures to meet the Bank’s current and future business needs. Ensures Benefit programs are consistently administered in compliance with applicable Bank policies and federal, state and local government regulations. Secondary scope includes keeping up to date on the Leave of Absence administration process. Essential Job Functions + Oversees the administration of Bank benefit plans and programs. Shares HR contact responsibilities for addressing employee and vendor inquiries related to all benefit programs. + Educates new hires on benefit options and assists them with open enrollment, as needed. + Reconciles monthly invoices for the payment of employee benefits and the employee benefit DDA accounts. + Monitors benefit premium(s) arrears and payments for employees on leaves of absence and those who have returned from a leave of absence. + Files employee incidents with the Workers Compensation carrier within the appropriate timeframe and follows through with claims to ensure medical payments and employee payrolls are accurately resolved. + Ensures that monthly, special and annual open enrollments are completed successfully. + Assists in developing and maintaining an audit plan to ensure internal and external compliance requirements are met regarding relevant government rules and regulations (i.e., ERISA, DOL, COBRA, ACA, IRS, and HIPAA) and all other applicable regulatory guidelines. + Actively participates in resolving disputes of coverage, complaints regarding benefit providers and vendors, enrollments and billing audits. + Coordinates Bank benefits with government-sponsored programs, as necessary. + Coordinates benefit program administration with the Bank’s third-party providers. + Ensures third party administrator complies with COBRA regulations, including the timely notification for new and terminated employees. + Maintains current knowledge of, and reviews changes to, federal, state and local benefit laws and regulations to ensure compliance of Bank’s benefit and leave programs. + Cross trains to provide continuity for Leave of Absence Administration, as needed. + Ensures that benefits-related information is secured in appropriate employee files. + Produces accurate, thorough and timely work, while meeting commitments and following policies and procedures. Knowledge, Skills & Abilities + Comprehensive knowledge of government laws and regulations related to benefit programs and leave benefits. + Working knowledge of all areas of human resources. + Ability to exercise discretion and good judgment in the performance of essential job functions. + Ability to communicate effectively both verbally and in writing. + Ability to interact effectively with all levels of employees and management. + Ability to accurately interpret large amounts of data and present such data in an understandable format for others. + Ability and willingness to share knowledge and experience with others. + Ability to demonstrate negotiation skills to persuade and influence decision makers. + Ability to provide excellent customer service. + Ability to manage multiple priorities and projects and adapt quickly to changing needs. + Ability to manage and organize work effectively to meet deadlines. + Ability to produce accurate, detailed work. + Ability to work effectively both independently and in a team-oriented environment. + Ability to work without close supervision. + Ability to maintain confidentiality. + Ability to follow policies and procedures and to communicate them accurately to others. + Skill in using computer, including MS Office products and other HRIS technology. Basic Qualifications + Bachelor’s degree, preferably in human resources, business administration, finance or related field, or commensurate work experience, required. + 2+ years of experience in benefits administration, preferably including benefit design, required. + PHR, SPHR, CBP, CEBS or other relevant certification, preferred. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.